Managing Aggression and Potential Aggression

The MAPA® Foundation programme is modular in design and can be easily adapted to your particular environment. In full, it is a two-day, 13-hour programme with four key learning objectives:

  • Identify behaviour that indicates an escalation toward aggressive and violent behaviour and take appropriate measures to avoid, decelerate and/or de-escalate crisis situations.
  • Assess the level of risk associated with crisis behaviour and make appropriate decisions related to the management of such risks.
  • Use suitable and acceptable physical interventions to reduce or manage risk behaviour.
  • Identify the impact of crisis events and describe post-crisis responses which can be used for personal and organisational support and learning.

The programme is suitable for any organisation that supports potentially vulnerable people or whose staff work with individuals who may exhibit behaviours that can challenge. Fully flexible, the programme can be tailored to your needs, so for example if you do not need physical holds but staff may need disengagement skills, then the programme can be delivered in just one day.

Dates are flexible. Please contact us on 01698 374 362 or email for more information or to book a course.